General Policy
For all Lighthouse programs, excepting Lit Fest, festivals, and retreats, the following refund schedule applies*:
- More than three weeks before start date: A cancellation fee of 10% of the total workshop cost applies to refunds, credits, or switches.
- Less than three weeks before start date: 25% cancellation fee applies to refunds, credits, or switches.
- Four business days before the start of class: No refund, credit, or course switches are available.
Unless otherwise requested, all cancellations result in a course credit, usable within one year. Please check your order details in your email confirmation. If you notice any errors (such as a duplicate item purchase, scheduling conflict, incorrect day/time, etc.) please contact staff at [email protected] within 2 business days from your date of purchase to avoid cancellation fees.
All deposits and payments made are nontransferable. Lighthouse cannot provide refunds, transfer payments, or offer makeup sessions for classes a student might miss, for any reason. All memberships, event tickets and special events, and festival pass purchases are non-refundable and non-transferable. (For all retreats, please see retreat brochure for cancellation policies.) If Lighthouse has to cancel a class, you will receive a full refund or credit. Please note that credits expire one year after they are issued.
Lit Fest Advanced Workshops
Upon registration, $200 of your purchase acts as a non-refundable deposit. If you register for an Advanced Workshop and need to drop out for any reason, the following refund schedule will apply:
- Up to April 14: Full refund of remaining balance.
- April 15 to April 30: Refund of 50% of the remaining balance.
- May 1 or later: No refund available.
All Advanced Workshop and Advanced Workshop pass purchases are indivisible and non-transferable.
Lit Fest and Other Festival Passes
$200 of your Lit Fest pass purchase or $100 of your pass purchase for other festivals will act as a deposit. The following refund schedule applies, based on the first day of the festival:
- 30 days before: Full refund of remaining balance.
- 14 days before: 25% cancellation fee will be applied to the remaining balance.
- Less than 14 days before: No refund available.
Passes are indivisible and non-transferable; we are not able to offer any downgrades. If you would like to upgrade, please reach out to [email protected].
General Festival Policy
If you need to withdraw from a craft seminar, two-day intensive, or panel purchased à la carte, the following schedule applies based on the first day of the festival:
- 30 days before: 10% cancellation fee will be applied to the balance.
- 14 days before: 25% cancellation fee will be applied to the balance.
- Less than 14 days before: No refund available.
If you would like to transfer or exchange your craft seminar, two-day intensive, or panel for another, you must do so at least 14 days before the start of the festival. After that date, we will be unable to accommodate any transfers. Lighthouse’s administrative team reserves the right to deny repeated transfer requests from any individual.
Purchases of additional agent meetings and all evening events are non-refundable and non-transferable.
Grand Lake Retreat
If you need to cancel your Grand Lake reservation for any reason, the following applies:
- $100 cancellation fee for cancellations before May 9.
- After May 9, we are unable to refund the cost of room and board, and a $200 cancellation fee applies.
- After June 9, we are unable to provide any refund or credit. At this point, you are able to donate your space to a writer who wouldn’t have otherwise been able to afford it, or seek a replacement.
Rekindle Retreat
A $500 non-refundable is due to reserve your space. The following cancelation schedule applies:
- Before January 15, all but the $500 deposit is refundable.
- Between January 15 and April 1, a 50% refund is available.
- April 1 and after, no refund is available.